I was having a problem with my Macbook Pro not reading optical disks properly. It would only read parts of the disk so things would glitch out in the middle of, say, viewing a DVD or installing software; usually with something along the lines of “Package Verification Failed” or in the case of DVD Player, just locking up the application. Mind, this is on a 2 week old laptop. So I called Apple and the chronology was essentially:
- 03-Jan: Call Apple. They agree that it’s a hardware problem and they send me a box in which to pack my laptop for shipment
- 04-Jan: Shipping box arrives via DHL. I pack up the laptop and send it back out the same day.
- 05-Jan: Weekend
- 06-Jan: Weekend
- 07-Jan: Package received by Apple.
- 08-Jan: Repair complete and sent back to me.
- 09-Jan: Receive the laptop with its newly functional optical drive.
My only complaint is that the description of the problems could hardly be more obtuse:
678-0577A - DA PCC UJ-857 8X 9.5MM SD ZA0E (optical drive?)
632-0431 - FLEX ASSY, ODD, (M59) MBPRO 15″ (cable?)
605-1212 - SVC, PCBA, MLB, 2.4GHZ (main logic board service?)
Total cost to me was zero (as it should be) and I had to wait on hold to speak with a human for maybe 20 seconds. I hope I don’t have to do it again though.